Contact Us

Connect with Our International Engineering and App Operations Team

Use our direct channels for business support and key account collaboration. We handle projects across environmental technology, water treatment, energy-saving programs, and mobile management application operations.

Contact and global support visual
Response target for qualified inquiries: within one business day.

Company Information

Company: Nanjing Hexinjiang Technology Co., Ltd.

Website: hexinjiangtech.com

Address: Room 193, Building 1, No. 70 Laozhuangshan, Qiqiao Street, Gaochun District, Nanjing

Business Support: support@hexinjiangtech.com

Key Accounts: chenhuaigao@hexinjiangtech.com

Service Markets: Europe and North America

Official communication language for international engagements: English.

Request Consultation

Recommended Inquiry Checklist

Providing the following information helps us deliver accurate and faster technical feedback.

  • Target region and country scope.
  • Required technical service categories.
  • Current infrastructure status and key pain points.
  • Expected implementation timeline and procurement constraints.
  • Mobile app publication and ad monetization requirements, if applicable.

Contact Pathways by Request Priority

Choose the most direct communication route for faster triage and assignment.

General Business Support

For technical consultation, baseline assessment, and initial project qualification.

support@hexinjiangtech.com

Structured Intake Form

For complete requirement capture and quick handoff to engineering and product specialists.

Use the consultation form on this page.

Service-Level Engagement Flow

A transparent process from first contact to implementation kickoff.

SLA

Initial Response Window

Qualified requests receive a first response target within one business day.

Step 1

Requirement Clarification

We validate technical scope, service boundaries, target countries, and compliance needs.

Step 2

Solution Alignment

Engineering and app-operation teams align delivery design, responsibilities, and milestones.

Step 3

Project Kickoff

After alignment, implementation starts with named contacts, governance checkpoints, and reporting cadence.

Contact FAQ

Quick guidance before sending project details.

Can we sign NDA before sharing technical files?

Yes. NDA workflows can be arranged before exchanging sensitive engineering or product data.

Can you support calls across time zones?

Yes. We provide flexible communication windows for Europe and North America coordination.

Can we request a phased pilot?

Yes. Pilot-first engagement is available for risk-managed rollout and measurable validation.

Do you support mixed engineering and app-only projects?

Yes. You can engage for fully integrated services or selected service modules only.

Office Hours and Response Expectations

We keep our communication process simple, predictable, and easy to route for overseas partners.

Communication Window

English-language business communication is handled during standard international business hours with follow-up as needed.

Response Target

Qualified inquiries receive an initial response target within one business day.

Escalation Path

Urgent project matters are routed to the appropriate business support or key account contact directly.

What Happens After You Reach Out

A short, transparent sequence that helps your project move forward quickly.

Step 1

We Review Your Requirements

We inspect your service scope, target market, and technical needs to determine the best internal contact path.

Step 2

We Confirm the Scope

We confirm service boundaries, project objectives, and any compliance or app marketplace concerns.

Step 3

We Move to Proposal or Meeting

Depending on your needs, we continue with a consultation meeting, proposal discussion, or technical follow-up.

Direct Contact Notes

Use the most suitable channel to reach the correct team on the first attempt.

  • Business Support: support@hexinjiangtech.com for consultation, project intake, and general service questions.
  • Key Accounts: chenhuaigao@hexinjiangtech.com for strategic cooperation, multi-site programs, and long-term partnerships.
  • Website: hexinjiangtech.com for company overview and service navigation.
  • Address: Room 193, Building 1, No. 70 Laozhuangshan, Qiqiao Street, Gaochun District, Nanjing.